Continuity of CMO operations during migration
The Situation
Allgen operates in a highly regulated pharmaceutical environment where uninterrupted serialization and partner connectivity are critical to daily operations.
The company had already implemented a Track & Trace solution to support its compliance and supply chain activities across multiple markets. However, increasing operational demands, evolving regulatory expectations, and the need for greater flexibility exposed limitations in the existing system.
As reliance on CMOs and external manufacturing partners expanded, ensuring stable data exchange and consistent reporting became increasingly complex.
To maintain business continuity and support future growth, Allgen required a serialization platform capable of:
- supporting uninterrupted operations during transition
- enabling scalable partner connectivity
- ensuring ongoing compliance across regulated markets
The organization initiated a structured migration toward a new Track & Trace environment without impacting production flow or regulatory reporting.
Our Approach
To ensure a smooth transition without operational disruption, SoftGroup implemented a structured migration strategy focused on stability, interoperability, and continuity.
The approach combined technical transition planning with parallel operational readiness to maintain uninterrupted serialization and partner connectivity.
Controlled Migration Strategy
SoftGroup initiated a phased transition from the existing Track & Trace environment, ensuring uninterrupted production and regulatory reporting.
The migration was executed without impacting serialization activities, maintaining continuity across manufacturing lines and partner connections.
Parallel System Stability
During the transition, operational stability remained the top priority.
SoftGroup enabled controlled onboarding to the new platform while preserving existing data exchange processes, ensuring seamless collaboration with CMOs and external partners.
Future-Ready Serialization Framework
The new environment was designed to support scalability, improved partner integration, and evolving compliance requirements.
This positioned Allgen with a more flexible Track & Trace foundation aligned with long-term operational needs.
The Results
Seamless Vendor Transition
Allgen successfully migrated to SoftGroup’s platform without disrupting ongoing serialization operations or production throughput.
Improved System Flexibility
The new Track & Trace environment enabled more adaptable partner onboarding and smoother data exchange processes.
Operational Stability Maintained
Serialization continuity was preserved throughout the transition, ensuring uninterrupted compliance reporting.
Future-Ready Infrastructure
Allgen now operates on a scalable framework capable of supporting growing business and regulatory demands.
Plan Vendor Transitions as a Strategic Upgrade
When changing serialization providers, focus on continuity, interoperability, and long-term scalability.
A structured transition approach minimizes operational risk while strengthening future compliance readiness.
“SoftGroup provided a very clear, simple and easy-to-use technology platform and created an environment that was based on collaboration and mutual ownership. In our experience, SoftGroup has created this environment and clearly proves to be a reliable and knowledgeable partner for our serialization needs.”
