Who we are

145+
Pharmaceutical Customers
43+
active markets worldwide
4.5/5
Customer satisfaction
98%
Customer retention rate
values

End-to-End Traceability Partner for Pharma Supply Chains

SoftGroup is a software company delivering serialization, aggregation, and track & trace solutions designed specifically for regulated pharmaceutical environments.

From packaging line execution to enterprise-level compliance management and national system connectivity, our portfolio supports scalable, audit-ready operations across global supply chains.

Regulatory Expertise

Proven experience in implementing serialization across regulated markets, aligned with national authority requirements and industry best practices.

Full-Stack Coverage

A complete portfolio from Level 1 hardware to Level 5 regulatory reporting: delivered as one connected compliance ecosystem or as separate modules.

Enterprise Scalability

Built to support from single line operations to complex multi-site operations, large product volumes, and evolving global compliance demands.

High-Rated Support

Dedicated project execution and 24/7 expert support to ensure operational continuity in business-critical environments.

our history

22 Years of Focus in Pharmaceutical Compliance

2003

Foundation in Pharma Technology

SoftGroup was established with a dedicated focus on regulated industries.

2018

Recognized EU Compliance Partner

Certified by EMVO and BgNMVO, strengthening credibility in European serialization.

2022

Expansion Across Global Markets

Entered regulated ecosystems including Uzbekistan, Kazakhstan, UAE, Canada, and beyond.

2023

Launch of SATT PLATFORM® on Microsoft Azure


Initiated migration toward an Azure-native enterprise compliance architecture.

2026

Strengthening Sustainability Commitment

SoftGroup has been assessed by EcoVadis and has received the Committed Badge, reflecting the company’s structured approach to sustainability and responsible business practices across key areas relevant to global supply chains.

CERTIFICATIONS & GOVERNANCE

Certified Systems. Documented Processes. Audit-Ready Delivery.

SoftGroup operates under an Integrated Management System aligned with internationally recognized standards for quality and information security.
 
Our products and services for design, development, customization, implementation, and support are certified under:
  • ISO 9001:2015 – Quality Management
  • ISO/IEC 27001:2022 – Information Security Management
 
These frameworks ensure consistent delivery, validated procedures, and secure handling of compliance-critical data.
 
Evidence & Documentation
  • ISO 9001:2015 Certificate № 31500/14/S (RINA)
  • ISO/IEC 27001:2022 Certificate № 295/14 (RINA)
  • Quality Management Policy
  • General Information Security Policy

“Our software expertise and deep understanding of pharma processes have helped us to become realiable partner of many pharmaceutical companies, not only their vendor.”

Venelin Dimitrov
Founder & CEO

Sustainability Report